noun

chatbot

/ˈtʃætbɒt/ · say it: CHAT·bot

a program that converses with users automatically

In more detail

(noun) a computer program that can have conversations with people by understanding and responding to text or speech messages, often used to answer questions or provide customer service

Examples

I used the chatbot on the company's website to get help with my order.

How to use chatbot

Chatbot is a neutral, modern term used in technology and business contexts to describe automated conversational software. It is increasingly common in both formal technical discussions and everyday conversation, and typically implies a system designed for customer service, information retrieval, or general assistance.

Common phrases

chatbot interface
customer service chatbot
AI chatbot
chatbot response
interact with a chatbot

Synonyms

conversational agent · virtual assistant · AI assistant · dialogue system

Word family

chat · bot

A common mistake

Learners sometimes use 'chatbot' as a verb (e.g., 'to chatbot with someone') when it functions only as a noun; conversations happen 'with' or 'through' a chatbot, not 'chatbotting'.

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